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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Vette Neal

November 6, 2026

5 out of 5 rating by Vette Neal
"It's a great experience and you can work with people that caring and loving and you can call them or go in the office at any time"
We responded:
"Hi Vette, thank you for sharing your experience! It's wonderful to hear that you find our team caring and loving, and that you feel comfortable reaching out to us anytime. We truly value your trust in our agency."
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Latrice

November 4, 2026

5 out of 5 rating by Latrice
"⭐️⭐️⭐️⭐️⭐️

Rachel at State Farm was amazing to work with! I was paying so much for insurance elsewhere, and she was able to get me a great quote and help me find coverage that works for me. She made the process easy, answered my questions, and genuinely cared about helping me. I’m so glad I reached out to her and highly recommend Rachel to anyone looking for affordable insurance and great customer service!"
We responded:
"Hi Latrice,

Thank you for sharing your experience! Rachel will be thrilled to hear how much you appreciated her help in finding the right coverage and making the process smooth. We're grateful for your recommendation and are here whenever you need assistance with your insurance.

Melissa Schwartz-Thomas - State Farm Insurance Agent"
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Kylie

November 4, 2026

5 out of 5 rating by Kylie
"⭐️⭐️⭐️⭐️⭐️

Rachel at State Farm was amazing to work with! She helped me get car insurance and life insurance for my daughter. Knowing my daughter is protected and that I have a little more peace of mind if something unexpected happens in life means so much to me. Rachel made the whole process easy and was so helpful throughout everything. I highly recommend her to anyone looking for insurance and someone who genuinely cares about helping you and your family!"
We responded:
"Hi Kylie,

Thank you for sharing your experience! It's wonderful to hear that Rachel was able to assist you with both car and life insurance for your daughter. Your recommendation means a lot to us, and we're grateful for the trust you've placed in our agency.

Best wishes,
Melissa Schwartz-Thomas - State Farm Insurance Agent"
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Isaac Wickler

November 3, 2026

5 out of 5 rating by Isaac Wickler
"Definitely great and fast people to work with. Mia is always friendly to deal with she always reminds with phone or text if I am late."
We responded:
"Thanks for your feedback, Isaac! It's wonderful to hear that Mia has been so helpful and friendly in keeping you on track with reminders. We truly appreciate your trust in our agency for your insurance needs."
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Alicia Shipp

October 6, 2026

5 out of 5 rating by Alicia Shipp
"I have always have a great experiences with Melissa and her team. Everyone is always helpful and friendly whenever I need anything."
We responded:
"Hi Alicia, thank you for sharing your experiences with Melissa and the team! It's great to hear that everyone has been helpful and friendly whenever you need assistance. We truly value your trust in our agency."
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Alberto Botello

August 7, 2026

5 out of 5 rating by Alberto Botello
"Bevin and the rest of the staff were very accommodating with helping me switch over to State Farm."
We responded:
"Thank you for your feedback, Alberto! It's great to hear that Bevin and the team were accommodating in assisting you with your switch to State Farm. We're here to help with any of your insurance needs, so feel free to reach out anytime."
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Deborah Konstant

July 31, 2026

5 out of 5 rating by Deborah Konstant
"What a wonderful staff. Bevin and Rachel were awesome."
We responded:
"Thank you for your feedback, Deborah! We're delighted to hear that Bevin and Rachel made such a positive impression. Our team is always here to assist with your insurance needs, so feel free to reach out anytime."
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wade tipton

July 24, 2026

5 out of 5 rating by wade tipton
"Bevin and the staff at the Freeport office are always very helpful, and make the insurance process easy!! I highly recommend them!!!"
We responded:
"Thank you for your recommendation, Wade! It's great to hear that Bevin and our team at the Freeport office have made your insurance process easy and helpful. We truly appreciate your support and look forward to assisting with any future insurance needs you may have."
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Stephanie Cannon

July 24, 2026

5 out of 5 rating by Stephanie Cannon
"Working with Bevin has been a great experience. She was knowledgeable, patient, and took the time to explain all of the coverage options and made the entire process simple and stress-free."
We responded:
"Thank you for your feedback, Stephanie! We're delighted to hear that Bevin was able to make your experience simple and stress-free by explaining all the coverage options. If you ever have more questions or need assistance with your insurance needs, feel free to reach out to our team."
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Joan

July 23, 2026

5 out of 5 rating by Joan
"Very pleased with the politeness of Bevin the agent I am dealing with. Alot better than my previous company. Keeps me informed when needed. Very glad I switched."
We responded:
"Thank you for sharing your feedback, Joan. It's great to hear that Bevin's politeness and communication have made your experience with our agency a positive one. We're delighted that you feel informed and satisfied with your decision to switch to us for your insurance needs. If you ever have any questions or need assistance, feel free to reach out."
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Richard Williston

June 18, 2026

5 out of 5 rating by Richard Williston
"The agents are very helpful and understand your car & home insurance needs.
The agents find you the best prices for your home & car premiums."
We responded:
"Thank you, Richard, for your feedback! We're glad to hear that our agents were able to assist with your car and home insurance needs and find the best prices for you. We appreciate your support and look forward to continuing to serve you."
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Sonia Green

June 4, 2026

5 out of 5 rating by Sonia Green
"Bevin has been great to work with. We had a "hiccup" in the process and Bevin was on top of it. Great communication and dedication to get it figured out."
We responded:
"Thank you, Sonia, for sharing your experience. It's great to hear that Bevin provided excellent communication and dedication in resolving the issue. We appreciate your feedback and support!"
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Connor

June 1, 2026

5 out of 5 rating by Connor
"Quick service, easy to find location!"
We responded:
"Thank you so much for the great review! We're thrilled that you found our location easy to find and our service quick. Thank you for trusting us with your home and vehicle insurance!"
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Sean Edwards

May 29, 2026

5 out of 5 rating by Sean Edwards
"Very quick when I go. Helpful and knowledgeable. Very friendly staff. Enjoy the visits."
We responded:
"Thank you for sharing your experience! We're so glad our staff could provide you with fast, friendly, and knowledgeable service. We look forward to your next visit!"
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Bernadette Elaine

February 26, 2026

5 out of 5 rating by Bernadette Elaine
"Mia was amazing with her customer service. She was fast and was able to answer all my questions. It was a pleasure speaking with her."
We responded:
"Thank you, Bernadette Elaine, for your kind words about Mia. We're glad to hear she provided quick and helpful service. We appreciate your feedback and support. "
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David Vehmeier

February 16, 2026

5 out of 5 rating by David Vehmeier
"This is Wendy Vehmeier...we are very happy with State Farm and their service and pricing."
We responded:
"Thank you for your review Wendy ! So glad to hear you had a great customer experience with our team in Freeport, IL.
We appreciate you choosing Melissa Schwartz-Thomas State Farm for your insurance needs."
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Scott Moore

April 3, 2024

5 out of 5 rating by Scott Moore
"David Vehmeier was Courteous, Friendly & Helpful. Very knowledgeable. Saved me over 50 % on my premium for the same coverage. Highly recommend!"
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Debbie Watson

April 1, 2024

5 out of 5 rating by Debbie Watson
"Dave gave us great service and saved us money on our auto insurance"
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Beverly Lacy

March 28, 2024

1 out of 5 rating by Beverly Lacy
"Nothing but bad experiences"
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Morgan Blessing

March 26, 2024

5 out of 5 rating by Morgan Blessing
"Mia is always so helpful and does a great job"
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Nick Skeel

March 26, 2024

5 out of 5 rating by Nick Skeel
"I used to go to another local insurance agent for yrs, Then I recently ( 2yrs ago i believe) switch to State Farm with Melissa Thomas and I’ve saved over $50 a month. Very affordable especially in the times we’re in nowadays. I definitely recommend switching or atleast call and get yourself a free quote obviously!! I’m very happy I switched"
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MaizeMaximus420

March 26, 2024

5 out of 5 rating by MaizeMaximus420
"Mia is a very knowledgeable and experienced employee and cares for her customers."
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Marco Pichardo

March 26, 2024

5 out of 5 rating by Marco Pichardo
"Mia helped me get signed up for life insurance. Was a very easy and straight forward process."
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Ares Rucker

October 12, 2023

5 out of 5 rating by Ares Rucker
"Love state farm this office has the most helpful agents and also staff is very friendly"
We responded:
"We appreciate your review, Ares. Thank you for trusting Melissa-Schwartz Thomas State Farm with all of your insurance needs. Happy to hear you had a great customer experience with our team here in Freeport, IL!
"
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Kimberly Euler

October 11, 2023

5 out of 5 rating by Kimberly Euler
"Great people to work with! Answered all our questions and got us set up fast."
We responded:
"We appreciate your review, Kimberly. Thank you for trusting Melissa-Schwartz Thomas State Farm with all of your insurance needs. Happy to hear you had a great customer experience with our team here in Freeport, IL!
"